Last Updated: 2nd October 2023

This Privacy Policy describes how Fintech Pacific and DUA (“we,” “us,” or “our”) collects, uses, and discloses personal information when you use our website and register for our payment and digital app services. We are committed to protecting your privacy and ensuring the security of your personal information. By accessing or using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information from you when you register for our payment and digital app services:

1.1. Personal Information: When you sign up for our services, we may collect information such as your name, email address, postal address, phone number, and other contact details.

1.2. Payment Information: In order to process payments and provide our services, we may collect payment-related information, including credit card or other payment card details, billing address, and transaction history.

1.3. User Account Information: To create and manage your user account, we may collect login credentials, username, and password.

1.4. App Usage Data: We may collect data related to your use of our digital app, including usage patterns, device information, IP address, and location data (if you grant us access).

2. How We Use Your Information

We may use your personal information for the following purposes:

2.1. Providing Services: We use your information to register your user account, process payments, and provide access to our digital app.

2.2. Customer Support: We may use your information to respond to your inquiries, resolve issues, and provide customer support.

2.3. Communication: We may send you transactional emails, updates, and promotional messages related to our services. You can opt-out of promotional communications at any time.

2.4. Improving Services: We analyze user data to improve the functionality, performance, and user experience of our digital app and website.

2.5. Legal Compliance: We may use your information to comply with legal obligations, protect our rights, and prevent fraud or illegal activities.

3. Sharing Your Information

We may share your personal information with:

3.1. Service Providers: We may share your information with third-party service providers who help us process payments, host our website, and deliver our services.

3.2. Business Partners: We may share your information with trusted business partners for marketing and promotional purposes, but only with your consent.

3.3. Legal Compliance: We may share your information to comply with legal obligations, enforce our policies, or respond to legal requests.

3.4. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Security

We take reasonable measures to protect your personal information, including encryption, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Choices

You have the following choices regarding your personal information:

5.1. Access and Correction: You can access and update your personal information in your user account settings.

5.2. Opt-Out: You can opt-out of receiving promotional communications by following the instructions in our emails or contacting us directly.

5.3. Data Deletion: You can request the deletion of your account and associated data by contacting us.

6. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. We will notify you of any significant changes by posting a revised version on our website.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at bula@fintechpacific.com.

By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our services or provide us with your personal information.